Terms and Conditions

Terms of Business for services Effective 3rd April 2025

​

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Fred's Furry Friends and agrees to indemnify Fred's Furry Friends in full against any liability arising from such harm or damage to third parties.

​

2. The Client agrees that, in admitting their dog, Fred's Furry Friends has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

​

3. All dogs will be subject to an initial assessment (Meet and Greet) prior to using Fred's Furry Friends. Fred's Furry Friends reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

​

4. The Client agrees to notify Fred's Furry Friends immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

​

5. Fred's Furry Friends will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Fred's Furry Friends.

​

6. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Fred's Furry Friends, together with any associated costs e.g. call-out charges. The Client authorizes the staff of Fred's Furry Friends to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Fred's Furry Friends may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

​

7.The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Fred's Furry Friends immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Fred's Furry Friends reserves the right to refuse admission until satisfied that the condition is resolved.

​

8.The client is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

​

9. The Client agrees that Fred's Furry Friends is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

​

10. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

​

11. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Fred's Furry Friends. without prior approval. All such media remain the property of Fred's Furry Friends. ​​

 

Cancellation-

 

(Walking)  You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.

​

(Boarding)- We require a minimum of four-days notice to cancel. Once boarding commences, full payment is due under any circumstances. 

​

​

​

​